Know your business

Our trained Shoppers collect and report data on key points business. By simulating a customer behavior, Mystery Shoppers focus on evaluating customer service training, sales skills and adherence to the corporate standards of a brand.

• we recruit and select Mystery Shoppers that share our vision through: passion, honesty and integrity.
• the shop questionnaire, shop process design and the filling of the questionnaire by phone generate meaningful results and minimize two of the greatest challenges of on-site field mystery shopping: subjectivity errors and the null-result scoring problem.
• we have a large network of Mystery Shoppers from all the corners of Romania.
• our Shoppers are constantly trained in order to deliver the expected results in each assignment.
• we ensure an excellent shop quality record.
• we deliver customized, detailed reports for your business improvement.

What we deliver to our clients:

• mystery shopping, mystery e-mailing, mystery calling results;
• objective, controlled data, information or photos;
• detailed and focused customized information;
• anonymous and authentic customer experience;
• mystery shopping in your competitors’ locations that brings you helpful insights relating to your market position.