Mirror Research Programs

Our expertize is here to create and implement high quality research tools which express your exact business needs and brand attributes.

Mystery shopping

There are many tools to evaluate the employees’ performance, depending on the type of business: mystery emailing, mystery calling and mystery shopping. We collect objective assessments through well trained Mystery Shoppers which act as real customers and validate the performance of front-desk employees. We can also draw statistical comparisons to your nearest competitors or even gauge your performance against the industry average. Overall, we can chart your service performance and help you exceed your goals or set new benchmarks within your industry.

The aspects that Mystery Shoppers look for:

Customer Satisfaction Survey

Turn customer survey data into actionable results that will improve your business on several fronts and ultimately increase the profitability of your company.

Mystery Shopping Agency conducts detailed customer satisfaction surveys that provide in-depth voice-of-customer responses. We then help turn those survey findings into coaching and training programs that improve the way your business performs – all across your retail chain.

Customer satisfaction is essential to the survival of your businesses. The best method of finding out whether your customers are satisfied is to ask them.

What we offer:


Benchmarking means looking outside a particular business, organization, industry, region or country in order to examine how others achieve their performance levels and to understand the processes they use. In this way benchmarking helps explain the processes behind excellent performance. When the lessons learned from a benchmarking exercise are applied appropriately, they facilitate improved performance of the company.

Here are some of the benefits of benchmarking:

What we offer:

Market research and analysis

Market research and analysis can help you define your market, assess your customers' changing attitudes and gain competitive intelligence. Good market research and analysis reduces the risk of making the wrong decision. So, whether you wish to launch a new product, extend an established brand, plan market diversification or simply assess a current situation or trend, Mystery Shopping Agency can provide the solutions.

What we offer: